Frequently Asked Questions
Have a question about something that’s not covered here?
We’d love to help so please get in touch.
About Us
Unlike most charity clothes collection services, we don’t put plastic bags through your door. Instead, you pick a charity to support, book a collection on a convenient day and pack up your pre-loved clothes in a bag or box of your choice. Not only does this reduce plastic use. It also makes our journeys to collect your clothes more economical.
What Can I Donate?
We’d love your good-quality clean adults’ and children’s clothing, as well as paired shoes, underwear, lingerie and swimwear. We also accept accessories such as handbags, belts and jewellery, including gold, silver, fashion and costume jewellery, bracelets, necklaces, rings, earrings and watches.
You can also donate bed linen, sheets, duvet covers, pillowcases, curtains, towels and small soft toys. Perfumes, toiletries, laptops, tablets, mobile phones and small bric-a-brac items are also welcome.
Please don’t include stained, damaged, wet or rag-quality clothing, as we can only collect clean, dry and reusable items. We’re also not able to take duvets, pillows, cushions, books, DVDs, CDs, video games, coat hangers, lampshades, roller blinds, carpets, rugs, plastic toys, board games, puzzles, furniture, mattresses, large electrical items, large bric-a-brac items, big soft toys or huge teddy bears.
Yes, we’d love clean baby clothes too.
Yes, we’re happy to accept jewellery as part of your donation. This can include gold and silver jewellery, as well as fashion jewellery, costume jewellery, bracelets, necklaces, rings, earrings, watches and similar small accessories.
Please place any jewellery in a small sealed bag, pouch or box and keep it securely inside your donation bag. As donations are processed in bulk, please only include items you are sure you wish to donate, as we may not be able to locate or return individual items once collected.
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Yes, we accept clean towels and curtains.
No, we do not collect furniture or white goods. This includes items like sofas, chairs, tables, wardrobes, refrigerators, washing machines, ovens, and other large household appliances. If you have any questions about specific items, please feel free to ask.
Yes. As long as your perfume bottle is 50% or more full, we’d love to receive it.
We do, but only if they’re sealed and unopened.
As the clothing will be heading to a new home, it would be really helpful if you could wash it.
Small bric-a-brac includes a variety of items such as household items, antiques, clocks, crockery, cutlery, glassware, hand/power tools, kitchenware, mobile phones, laptops, tablets, PCs & accessories, soft toys, small electricals, ornaments, toys, toiletries (at least 50% full), and vases. These items should be small enough to handle easily during collection and distribution.
How Does The Collection Service Work?
First, choose a charity to benefit from the proceeds of your clothes. Then follow the steps to book a collection on a day that suits you.
Yes, that is absolutely fine. You can use black bin liners or any other bag or box – the only requirement is that our driver is able to handle it alone.
Of course! Simply leave your bag outside your door or in a safe place and we’ll pick it up. Just make sure you let us know where in the comment box when you book your collection.
What can I do? That’s not a problem, just get in touch or call 0330 380 1677 and we’ll update your details.
Just get in touch or call 0330 380 1677 and we’ll arrange your collection on a day that works.
We’ll send you a confirmation email once we’ve picked up your bag. Additionally, we also send an SMS notification. Please don’t forget to check your spam folder as a small number of our emails can end up there.
Our van has the Donate Clothes logo on it. Your collector will be wearing a hi-vis vest and will carry an ID card.
We’ll be in touch on the morning of your collection day to let you know the approximate time we’ll be with you. It will definitely be between 9am and 6pm.
Although we’re not operating nationwide yet, we’re constantly expanding the areas we collect from. Please check whether we’re collecting from your area by entering your postcode when you book your collection.
No, unfortunately, we’re unable to accept donations directly at our warehouse. Due to safety reasons, our warehouse is located in an industrial estate and is not open to the public. However, you can book a free home collection. Just select your preferred charity, enter your postcode, and choose your preferred date.
Although there have been cases where we’ve reunited members of the public with their possessions, it is generally not possible to return donated items, mainly because of the large volume of clothes we collect. However, it’s always worth getting in touch – we’ll do our very best to help!
Yes, of course. Just give us your instructions in the comment box when booking your collection and we’ll let your driver know.
Just take your bag of pre-loved clothes indoors or leave it somewhere sheltered. If your driver can’t find it, he’ll knock on your door to ask where it is. Alternatively, just get in touch or call 0330 380 1677 to let us know your updated instructions.
Just leave us a note in the comment box when you book your collection. But don’t worry, we’ll give you a call if we’re struggling to find you.
We operate from 9am to 6pm, so if your valuable donation was not collected, please getting in touch with us and quote your reference number or postcode.
Charities & Environment
Your dedicated driver takes your clothes to our warehouse, where they’ll be checked, weighed and sorted, with all the details communicated in a comprehensive report to your chosen charity. Then we export them to Europe, Asia or Africa, giving them a second home and ensuring they don’t end up as landfill. And your chosen charity receives the proceeds.
Ready to declutter your wardrobe but leave your heart full?
Pick a charity to find out if we collect in your area.
What Can I Donate?
Discover what we do and don’t collect from your doorstep.
Please give us:
Please don’t give us:
- Good-quality clean adults’ and children’s clothing
- Paired shoes
- Handbags, belts & accessories
- Jewellery, necklaces, bracelets & rings
- Underwear, lingerie & swimwear
- Bed linen, sheets, duvet covers & pillowcases
- Curtains, towels & small soft toys
- Perfumes & toiletries
- Laptops, tablets & mobile phones
- Small bric-a-brac items
- Stained or damaged clothing
- Rags, scrap textiles & wet items
- Duvets, pillows & cushions
- Books, DVDs, CDs & video games
- Coat hangers, lampshades & roller blinds
- Carpets & rugs
- Plastic toys, board games & puzzles
- Furniture & mattresses
- Large electrical items
- Large bric-a-brac
Why recycle your clothes with Donate Clothes?
By donating your pre-loved clothes and textiles, you’re not just supporting a British charity of your choice, helping them raise funds without the need for setting up a shop or collection centre. You’re also propelling the textiles industry towards a circular economy.
Did you know?
An estimated £140m worth of clothing is sent to UK landfill every year. That’s around 350,000 tonnes.
The average UK household owns £4000 worth of clothes.
The value of unused clothes in UK wardrobes is a whopping £30bn.
* Source: WRAP