Where Do Your Donated Clothes Go?
What happens after your clothes collection?
After we collect your clothes, they go to our warehouse to be checked, weighed and sorted. Suitable items are sold for reuse, including through export to Europe, Asia and Africa. Your chosen partner charity receives a payment based on the weight of clothing collected.
Here is how the journey works, from the bags you leave ready at home to the support your donation provides.
Thank you for supporting our partner charities
Your pre-loved clothes can find another home while raising funds for your chosen partner charity.
First stop: our warehouse
Your driver brings your donation to our warehouse, where the team checks the items, weighs them and sorts them for resale. That is why we ask for good-quality clothes that are clean, dry and suitable for someone else to use.
We welcome adults’ and children’s clothing, paired shoes and selected accessories and household textiles. Check the full list of accepted items before booking, especially if you are including anything other than clothing.
How your chosen charity benefits
We pay your chosen charity £200 per tonne of clothing collected. On average, these charity payments represent around 82% of our profit.
Our warehouse records the weight collected, and each partner charity receives a monthly report showing the donations collected on its behalf and the associated payment.
You choose which of our partner charities to support when you book. Donate Clothes is a collection service operated by Your Donation Ltd, working with those charities to raise funds from reusable items.
Where your clothes go next
After sorting, we export clothes to markets in Europe, Asia and Africa, where they are sold for reuse. The destination depends on the items and the market they are suitable for; for example, warmer clothes and lighter clothing suit different climates.
This is a resale process: your donation raises money for your selected charity while the clothing is made available to new owners. It does not mean every item goes directly to someone supported by that charity.
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Help your clothes find another home
The most useful donations are items that someone else can wear or use again. Please check the condition of your clothes, pair up shoes, empty pockets and keep everything dry before packing.
We cannot accept stained, damaged, wet or rag-quality clothing. Please leave those items out of your collection and check local options for dealing with them separately.
Our guide to donating clothes explains how to prepare bags or boxes and arrange a home collection.
Questions about donated clothes
Do my clothes go to a high street charity shop?
Our service collects items for sorting and resale, including export to Europe, Asia and Africa. The charity you select benefits from the payment described above, rather than receiving your bags for its own shop.
Can I choose any charity?
You can choose from the partner charities available through Donate Clothes. See the current options when you start your booking.
Can I bring donations to your warehouse?
Our warehouse is not open for public drop-offs. Please book a home collection and check availability using your postcode.
Choose a charity and check collection availability. Our home collection is free in the areas we serve. You will be able to enter your postcode and choose from the available dates.
